Unified inbox
Your conversations, together
Follow connected channels, find a customer and open their conversation in one place.
Smarter conversations. Closer connections.From the first message,
From the first message,
to your next sale.
Bring customer conversations, team replies and store orders together. An AI assistant that knows your business, with your team always in control.
Your channels, togetherYour team stays in control
MetaAds Pro · Customer workspace
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Sara AdelIllustrative conversation
AI agentExplore the customer journey, one step at a time
AI assists. You stay in control.Your team can step in at any time
Your customers’ channels. One workspace.
WhatsAppInstagramMessenger
Based on connected channels and account permissionsOne workspace. A clearer day.What you need,
What you need,
to keep every conversation moving.
From the first question to order follow-up, give your team the tools for every step.
Instructions & knowledge
Replies that know your business
Add product information and business instructions to guide your AI agent.
Organized engagement
Comments start conversations
Configure comment and private-reply rules for your connected pages.
Products & orders
From conversation to order
Review products, record customer orders and keep track of their status.
Human control
Your team, when it matters
Read the conversation history and take over when a customer needs a person.
Performance & analytics
Numbers that inform decisions
Track conversations and orders, and explore campaign performance in the ads dashboard.
Clarity at a glance
Your team knows what comes next.
Conversations and orders up front. Details when you need them. A calm workspace that keeps the focus on your customer.
Customer hubProduct screenshot · sample data
See where customers need your teamReview recorded ordersCompare activity over time
A straightforward start
Set up your workspace in 3 steps.
Connect your channels
Choose the accounts and pages you want to manage.
Introduce your business
Add products, business information and reply instructions.
Test, then start
Review replies, enable the right settings and follow up with your team.
Room to grow
Explore plansChoose the plan for your next stage.
Review current prices and usage limits in your account, then choose the plan that fits your business.
Before you get started
Have a question?
A few useful details about the product and preview.
Can I reply myself?
Yes. Open the conversation, review its history and take over, with control over the agent in that conversation.
How does the agent learn about my business?
Add instructions, products and knowledge in the agent settings. Review and test replies before using them with customers.
Is the preview showing real customer data?
No. The conversation and dashboard preview use illustrative sample data. Your connected workspace shows your available account records.
Where can I see prices and usage limits?
Review available plans, prices and limits in your account’s billing page before selecting a plan.
Your next conversation,
could start a lasting relationship.
Bring your team closer to customers and organize your work in one place.
Get started
Can I get the product details?
Hi Mariam, we sent the details in a private message.